Track Your Order
As soon as your parcel leaves our facility we send you a tracking link by email. Check your inbox for a message titled "Your order is on the way" — and check spam, since dispatch emails often land there.
My tracking number is not updating
Carrier scans commonly take 2 to 4 business days to appear after dispatch. A number that shows no movement usually means the parcel has not been scanned into the network yet, not that it is lost. If there is still no update after 7 business days, email us and we will chase it.
How long should it take?
- Italy — 5 to 8 business days free, 2 to 4 priority
- Europe — 7 to 10 business days free, 4 to 7 priority
- USA & Canada — 7 to 12 business days free, 4 to 7 priority
- Rest of the world — 8 to 15 business days free, 5 to 10 priority
These windows start from dispatch, which is 1 to 2 business days after you order.
Still stuck?
Email cozynest579@gmail.com with your order number and we will look into it within one business day.