Returns & Refunds

Our 30-night trial

Cats decide these things on their own schedule. Give the pod thirty nights in your home — if your cat has not claimed it by then, contact us and we will arrange a return and refund.

How to start a return

Email cozynest579@gmail.com with your order number and a short note about what went wrong. We will reply within one business day with return instructions. Please do not send anything back before contacting us — returns sent without prior authorisation cannot be processed.

Condition of returned items

Items should come back reasonably clean and undamaged, with the inner cushion included. Normal signs of a cat having tested it are expected and fine — that is the entire point of a trial.

Refunds

Once your return is received and inspected, your refund is issued to the original payment method within 5 to 10 business days. Depending on your bank it can take a few days more to appear on your statement. Priority shipping charges are not refunded.

Return shipping

Return postage is the customer's responsibility unless the item arrived damaged, faulty, or was not what you ordered — in those cases we cover it in full.

Damaged or faulty items

Send a photo within 48 hours of delivery and we will ship a replacement at no cost. You will not need to return the damaged one.

Cancellations

Orders can be cancelled free of charge any time before dispatch. Once a parcel has shipped, the return process above applies.

Your statutory rights

If you are shopping from the European Union or the United Kingdom, you have a legal right to withdraw from your purchase within 14 days of receiving it, for any reason. Our 30-night trial extends that period — it does not replace or limit it. Your statutory rights are unaffected by anything in this policy.